Terms and Conditions

By purchasing Seahaven Pride tickets, you and any person you purchase tickets for agree to the following Terms and Conditions:-

Terms & Conditions of Sale

General

1. In these Terms & Conditions, “Event” means the event for which you have purchased a ticket. and “you”, “your” and “Ticket Holder” means you as the ticket holder, “ticket” means any valid ticket or wristband which permits you to attend the Event or any valid wristband for which you have exchanged your ticket at the Event. 

2. All tickets sold are subject to these Terms and Conditions.   Purchase and/or use of a ticket/s to enter the Event constitute acceptance of these Terms and Conditions on your behalf and on behalf of any person for whom you are purchasing tickets. 

3. Seahaven Pride Limited reserves the right to vary these Terms and Conditions from time to time without notice and at our sole discretion. Updates will be published on the website. 

4. All complimentary tickets and ‘free tickets’ including guest list admission are subject to the same Terms and Conditions listed. 

5. If there is a breach of any of the Terms and Conditions,  Seahaven Pride Limited reserves the right to cancel the ticket(s) and remove those person(s) as necessary and retain all monies paid. 

6. Seahaven Pride Limited  reserves the right to refuse entry to any person without prejudice. 

Force Majeure

7. If the entire Event is cancelled due to a Force Majeure event, tickets will be automatically transferred to the rescheduled event date.  Force Majeure Event means any circumstance beyond the organiser's reasonable control including without limitation:
(a) acts of God, flood, drought, earthquake or other natural disasters, including extreme weather, storms and high winds;  (b) death or serious illness of any senior member of the Royal Family, being the Head of State or consort, the Prince of Wales or consort, or the children or grandchildren of any of them);  (c) epidemic or pandemic;
(d) terrorist attack, civil war, civil commotion or riots, war, the threat of or preparation for war, armed conflict, the imposition of sanctions, embargo, or breaking off of diplomatic relations;  (e) nuclear, chemical or biological contamination or sonic boom;
(f) any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition, or failing to grant a necessary licence or consent;  (g) the collapse of buildings, fire, explosion or accident  (h) any labour or trade dispute, strikes, industrial action or lockouts;  (i) non-performance by suppliers or subcontractors; and (j) interruption or failure of utility service.  

Pandemic

8. The Event will be run in line with the current government guidance for operating events safely during any Pandemic.  In the event of cancellation, due to COVID 19 pandemic, licensing, extreme weather events or due to a "force majeure" event or other unforeseen circumstances or event beyond the control of the organisers including national emergency, all tickets will be transferred to the re-scheduled date.   

Tickets

9. All sales are final and non-refundable.  Tickets are not issued on a sale or return basis and refunds will not be made on returned tickets.

10. Part of each ticket price covers planning and preparation for the delivery of the festival.   

11. All tickets purchased for the Event are subject to additional booking fees.  The booking fees are non-refundable.

12. All tickets purchased for the Event include VAT.
13. Ticket Tailor as our ticketing partner and tickets will be sent by Ticket Tailor via email to the address entered at the time of purchase. 

14. Customers must hold  a valid ticket or wristband to be admitted to the Event. You must wear your wristband or have your ticket with you at all times during the Event.

15. From time to time, Seahaven Pride Limited is able to offer "Free Children's Tickets, these are limited to 2 per person to allow more people to benefit from the more affordable tickets.

16. Tickets and Wristbands are not exchangeable or refundable. Re-sale is not permitted.

17. Tickets and Wristbands shall at all times remain the property of Seahaven Pride Limited and for security purposes, may be revoked at any time.

18. Tickets may not be used as part of a promotion, competition, advertising, or be given away.  Doing so may result in the ticket being void and any person holding such a ticket will be refused entry to, or ejected from the Event without refund. 

19. Seahaven Pride Limited is not liable for lost, stolen or defaced tickets or wristbands. Your ticket may be invalidated if any part of it is removed, defaced or altered.

20. Parents or a responsible adult are fully responsible for their children at all times.  Children must not be left unsupervised at any time during the event.

21. Only dogs with a pre-booked ticket will be allowed to enter the event site.  Dogs must be kept on a lead at all times within the event site and must not be left unattended.  However, please consider how happy your dog will be in crowds of people, loud noise, lights and pyrotechnics.  We do not accept any liability for dogs on any part of the site and ask that you do not leave your dogs in the car.
22. The event reserves the right to add, withdraw or substitute artists, performers or food traders and to vary the advertised programme timings without being liable to pay any compensation whatsoever.

23. Photographic, video or audio reproduction of artists is prohibited.
24. The email address used at the time of purchase will be added to our mailing list. We send out emails which will contain important information, updates or offers relating to the event. You may unsubscribe at any time.  We advise that you add seahavenpride@gmail.com to your email and will not accept any responsibility for email communications that are missed or unread.  We will also communicate important event information via our website and  social media channels.

25. Ticket holders consent to inclusion in official photographic, visual and audio promotion of the event.
26. All under 16′s must be accompanied by an adult. Unaccompanied children/youths will not be admitted.
27. The bars on site operate a Challenge 25 policy and you may be refused the sale of alcohol if you are unable to prove your age. Ticket Holders under the age of 25 should bring personal identification.
28. There is limited parking available for Blue Badge Holders is available but must be booked in advance at the time of purchasing tickets.

29. The event is committed to sustainability and a 'leave no trace' ethic and asks all Ticket Holders to respect the site accordingly by cleaning up after yourselves (and dogs) and using the appropriate rubbish and recycling facilities provided.
30. Admission to the site is at the ticket holder’s own risk. The festival accepts no liability for any loss, injury or damage.
31. Any vehicles (and their contents) are parked at the owner’s risk. We do not accept any responsibility for losses or thefts of any kind of property anywhere on the site.
26. Ticket holders are only allowed to enter the site from the date/time stated on the ticket. 

32. No Ticket Holders will be admitted to the site until the gates open to the public unless otherwise agreed by the event organisers.  
33. Tickets will be exchanged for wristbands when entering the site.  Wristbands are non-interchangeable and should not be removed until after the event. Lost wristbands cannot be replaced without proof of purchase and ID. 

34.Wristbands maybe checked throughout the course of the event. Failure to show a valid wristband upon request may result in you being asked to leave the event site.
35. No glass whatsoever will be allowed on the event site.
31. No personal sound systems are allowed on the event site.
36. No chinese lanterns, BBQ's, fireworks or smoke canisters are not allowed on the festival site.
37. No illegal substances may be brought onto the festival site and illegal substances must not be used during the festival. Any illegal substances found will lead to prosecution.

38. Security staff will conduct bag searches on entry to the site a a condition of entry. 

39. Anyone refusing to be searched on entry or during the festival may be evicted from the site.

40. Security staff have the right to confiscate any prohibited items.

41. The festival organisers reserve the right to refuse admission or instruct security staff to evict any ticket holder for behaviour likely to cause damage, injury, nuisance or annoyance, or for failure to comply with site rules, licensing conditions or other reasonable requests of the festival.

42. Free kids tickets are extremely limited and are available on a first come, first serve basis.    Free kid's tickets are limited to two per adult ticket booked.

43. By attending the event, you consent to having your photographs taken  being included in footage taken at the event which may be used as promotional material by Seahaven Pride Limited or other contractors authorised by Seahaven Pride Limited.  

44. Seahaven Pride Limited may operate prize draws or competitions from time to time limited to one free entry per adult. 

Data Protection and GDPR

We only store data in compliance with the 1998 Data Protection Act/GDPR.  We do not have access to your bank card or payment details. 

Email addresses will be subscribed to Seahaven Pride's newsletter for updates and information purposes. You may unsubscribe at any time.